Nakapag OT (Oh Thankyou) na naman ako ng wala sa oras, amp. 9:30 ng umaga talaga dapat ang tapos ng shift ko pero dahil sa sangkatutak na offline works, 11:45 na ata ako halos nakapag out. At syempre, hindi ko naman yun tatawaging Oh Thank you kung magdadagdag yun sa payslip ko. Sabagay.. kasalanan ko din naman. Kung ginawa ko lang yung mga ginawang pagsunod ng mga team mates ko sa Team Leader namin kapag sinabi nyang sagutan nyo to.. gawin nyo to.. i-submit nyo to.. at kung ano ano pa, hindi sana ako naggagalaiti habang nagsasagot ng sangkatutak na exams at refreshers.

Hindi pa dyan natapos ang OT ko. Paglabas ko ng opisina, saktong nakita ko naman yung ibang team mates ko na nag iinuman. Syempre gusto ko ng umuwi kasi 8:30 pa ko ng gabi huling nakatikim ng tulog. Hindi naman pumayag ang mga kolokoy na hindi ako tatagay. Napatagay ako ng isa.. dalawa.. yosi dito.. yosi doon.. tatlo.. hanggang sa namalayan ko na lang nakaupo na ko ng tuluyan sa umpukan nila. Sa isip ko, hindi na naman ako nito makakatulog.

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9:36 in the evening. Convergys Philippines. Judgment night.

Kakabalik lang from 15-minute break at kakatapos lang namin magyosi ng mga wavemates ko, kasama na din team leader naming boring. And while they are discussing something about the results of our Berlitz exam (a phone interview with a US based linguist American) , I’m browsing websites and streaming audio files. Hehe. Muntik ko ng makalimutan na may blog pa pala ako. I’ve been extremely busy the past few weeks because of my new work. At dahil medyo tinatamad na naman ako, bulleted article na lang ulet…

- Back to Berlitz exam. Tang ina, mandatory ang exam na yun for Technical Support agents. I originally applied as a Customer Service Representative but my final interviewer asked me to take a technical exam. Upon job offer, she asked me if I’m interested for a technical position because I’m qualified daw. In mind that Techagents have higher compensation, I accepted the offer, haha. Hindi naman nabanggit sakin yang Berlitz2x na yan. During first week of training ko lang nalaman kaya hindi na ko makapagback out, bahala na lang.

- Berlitz exam day came. I took it at around 11pm, Pinas time. It was 11am there in Los Angeles. I talked to a woman named Michelle. She’s very nice but soft spoken. Ilang beses akong nagsabi ng “I’m sorry?” kasi hindi ko sya marinig, amp. Hindi formal yung interview, more on about me. We were even laughing almost the entire call. She said she’s just assessing my English communication skills. After more or less 15 minutes, the interview was done.

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Sa tinagal tagal ng Globe post paid ko, nung isang araw lang ako tumawag sa customer service nila. Ni hindi ko nga alam yung number kaya nagtanong pa ko. Sabi naman ng isang tropa ko, sindakin ko daw at daanin sa English para five star treatment ang ibigay nila sa akin. Pagkatapos ng pagkarami raming selections sa automated phone system nila, naka-connect na din ako sa isang agent at ganito naging takbo ng usapan namin…

Miss callgirl: Thanks for calling Globe, this is Michelle. How may I help you?
Me: My line’s not working fine for almost a month now.
Miss callgirl: What ahmmm.. do you mean sir?
Me: I cannot receive messages nor calls. Both locally and internationally.
Miss callgirl: I’m sorry to hear that sir but can I have your full name please?
Me: Nathan Hernandez.
Miss callgirl: How about the name on the contract?
Me: Jonathan Klein Hernandez.
Miss callgirl: And your number sir?
Me: 0927_4_9_5_
Miss callgirl: Can I put you on hold Sir Nathan for two minutes?
Me: Sure, go ahead.

Hanggang sa may background song na kong narinig na hindi ko alam kung ano bang kanta yun. Mainipin akong tao pero that time naghintay talaga ako kasi gusto kong maayos yung problema ko. Pero salamat naman at binalikan nya ako kaagad and the conversation continues..

Miss callgirl: Thank you for patiently waiting sir Nathan. As I check your account, it is okay and ahmmm.. when did it start sir ahmmm the problem?
Me: I think first week of February. I’m not sure.
Me: And I believe my contract isn’t expired yet, right?
Miss callgirl: I see and yes sir. May I know what is your mobile unit?
Me: It’s Nokia _ _ _.
Miss callgirl: Thank you for that information sir Nathan and ahmmm can I put you again on hold for two minutes? I am going to verify the details for you.
Me: Okay, take your time.

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Me: Thank you for calling Dish Network, the leader in HD and DVR services. My name’s Nathan. Can I have your first and last name please?

Customer: I’m John F. Kennedy and I’m famous.

Me: I see. But can I have your real name?

Customer: My name is yesterday and I wasn’t born yesterday. Got it?

Me: Yes. However, can I have the name on the account?

Customer: The name on the account is mine. Why do you keep on asking about it? You don’t want to help me? I’m famous here in the United States.

Me while on mute: Gagong to ah.

Customer: Are you there?

Me while on mute: Taena bahala ka dyan magsalita.

Customer: Hello? Are you there?

After ten minutes…

.

.

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Customer hung up. Hindi rin tumagal. Bwahahahaha!